We at Luxelookstyles are dedicated to ensuring your satisfaction. If you are not completely satisfied with your purchase, our return policy is designed to be simple and convenient.
30-Day Return Period
- You can request a return within 30 days of receiving your item.
- Items must be in original condition, unworn, unwashed, and with all tags attached.
Initiating a Return
- Contact our customer service at [email protected] to start the return process.
- You will receive detailed instructions on how to return your item.
Refund Processing
- Refunds are processed within 7 business days after we receive the returned item.
- You will be notified via email once your refund has been processed.
Refund Method
- Refunds are issued to the original payment method used for the purchase.
- The appearance of the refund in your account may vary depending on your bank’s policies.
Potential Delays
- Bank Processing Times: Delays may occur due to your bank’s processing schedules.
- Other Factors: Weekends, holidays, and specific bank protocols may impact the timing.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your item is returned safely.
Non-Returnable Items
- Certain items such as final sale items, gift cards, and personal care products are not eligible for return.
- Items that are damaged, worn, or altered in any way are not returnable.
Exchange Policy
- Direct exchanges are not offered. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Contact Information
- For any questions or assistance, please reach out to us at [email protected]. Our customer service team is here to help you with any inquiries.
We appreciate your understanding and cooperation. Thank you for choosing Luxelookstyles, and we are committed to providing you with the best shopping experience.
Warm regards,
The Luxelookstyles Team